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FREE SHIPPING on orders over $75 in Canada. Learn more >

Shipping & Returns

Shipping

Rosewater Boutique Inc. uses Canada Post services for all shipments within North America. We ship with Canada Post to ensure a timely delivery of all orders to all North America addresses and to provide the highest levels of customer satisfaction. We’re sorry, at this time we are unable to accept orders being shipped to international destinations.

FREE Shipping over $75 Canada Only  which generally takes 5-10 business days within Canada * before taxes and to most Canadian addresses

 

For Shipping Orders Less than $75 (within Canada)

Expedited Shipping

5 - 10 business days
(Does not include weekends or holidays)

$12.45

 XpressPost Shipping  


3 - 5 business days
(Does not include weekends or holidays)

$22.25

 

For Shipping Orders within United States

 Expedited Shipping

          12-15 Business Days

          (Does not include weekends and holidays)  

  $18.50

 XpressPost             

        5-9 Business days

       (Does not include weekends and holidays)

 $ 24.50

SAME DAY SHIPPING on all orders placed before 3 p.m. EST/EDT (12 p.m. PST/PDT).* 
 *Excludes weekends and holidays. In-stock items only. 

Rosewater Boutique is not responsible for deliver delay in that may occur due to poor weather conditions. Please allow extra time for deliveries to non major cities and remote locations.

Shipping Days:
Monday thru Friday, excluding Canada Post holidays and Statutory Holidays

Undeliverable packages, including refused shipments and packages that have failed delivery, will be returned to Shop Rosewater Boutique Inc. and assessed a $30.00 Non-Delivery fee. The non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund.

Processing Time

Orders received before 3 p.m.Eastern Standard/Daylight Time (12 p.m. Pacific) are processed the same day. Orders received after 3 p.m. EST/EDT (12 p.m. PST/PDT) are processed the next business day. Orders received on Saturday and Sunday are processed by the close of business Monday.

Prices / Currencies


All shown prices are in Canadian. However, despite your location and currency that you are shopping in, your VISA/MC account will be charged in your currency converted into Canadian Dollars.

Taxes on Products
HST applies to purchases made by residents of BC, Ontario, Newfoundland and Labrador, New Brunswick, and Nova Scotia. Other Canadian provinces pay GST. HST and GST tax does not apply to purchases made by US or international residents.

Duties


International customers from outside of Canada will be responsible for payment of any applicable duties at the time an order arrives. If you refuse the items at the time of delivery you will still be charged for the shipping and the return charges. Please contact your local Department of Commerce for information about duties and taxes that may be applied.

Returns

Rosewater Boutique will not accept returns or exchanges of products that have been unsealed, opened and/or used. Rosewater Boutique will remain behind the quality of our products however we cannot guarantee results. Results can differ as products can have diverse results for each individual.

Returns Exceptions: Returns are accepted on unopened, unused products in the original state and packaging, Rosewater Boutique must be notified within 48 hours. In the instance of manufacturer defect or damage during shipping, the client is required to contact Rosewater Boutique Inc. within 72 hours of receipt and the damaged product will be exchanged. Please contact our Customer Service for further instructions on returns.

Gift with Purchase: A certain order size is required to be eligible for Gift with Purchase. If a return is made that affects the original order total to under the required amount, the gift with purchase will no longer qualify. The gift with purchase will be required to be returned unused/unopened and unsealed to get a full refund for the returned product. If you chose to keep the gift with purchase or if the gift with purchase has been opened, the value of that item will be deducted from the amount of the item returned. Any questions please contact Rosewater Boutique.

Allergic Reaction: If an allergic reaction occurs, from the product purchased from rosewaterboutique.ca, this must be reported within 48 hours of use. Rosewater Boutique will provide a full refund for the product which caused the reaction if an allergic reaction has been established. You may be required to supply a physicians note and/or photos. The information found throughout our website is based on the information given from the product manufacturer. The statements and suggestions found on rosewaterboutique.ca are there to provide information and are not to take the place of your physicians opinion.